CRM Telephony
CRM Telephony is a CRM with VoIP telephony
that requires no integration.
Unlike other CRM systems that require extensive (and expensive)
efforts in order to make it work with your telephony.
CRM Telephony works with SIP/VoIP phone sets and Webphone.
CLOUD PBX
Fully integrated phone call system via Internet.
The entire phone system in a Cloud PBX is managed
by the VoIP service provider.
Cloud PBX systems are concerned, end-user management is a lot more user-friendly
as compared to conventional solutions.
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Cloud PABX with SIP Trunk
Fully integrated phone call system and SIP trunk with Malaysia fixed line number and toll free via Internet, with promising low call rates to STD/IDD/Mobile.
Call Center System
Comes with full suite of call center function, from front-end caller automation, to back-end monitoring. We can even integrate with your existing CRM to create new features. Customer size rage from 10 users to 1000 users.
SIP Trunk Integration for Microsoft Teams
Once phone communication relied on underground copper wires and physical telephone lines, but now it is becoming increasingly digitised. One of the keys to this is SIP (Session Initiation Protocol) trunking. But what exactly is SIP trunking, what are the benefits, and how do you integrate it with Microsoft Teams?
>>Know More
IVR Solutions
Interactive Voice Response (IVR) is a telephone system feature where callers interacts with the company’s host system via recorded voice messages. All of our IP PBX are integrated with IVR system.
Telco Grade Softswitch
The ultimate combination of all our available products and technologies built around a comprehensive converged VoIP billing software platform, to achieve the top level of the performance and reliability.
Preview & Auto Dialer
Deliver a personalized customer experience, efficiently. CloudLinx outbound Preview & Auto dialer presents relevant insights to agents, empowering them to own every moment–while still optimizing performance in the background.
Product Features
Monitor and manage the communication experience
Every customer is unique and should be handled differently by understanding their business needs. Get access to several functionalities in CloudLinx CRM Telephony that allows your business to deliver great customer engagement experience.
Call Monitoring
Monitor ongoing calls in real-time to see how quickly your teams are able to assist callers.
Outbound Calls
Call customers or prospects from your CRM dashboard with a single click. A virtual dial pad helps you navigate extensions.
Automatic Ticket Creation
CloudLinx CRM Telephony automatically turns calls into tickets for easy record keeping and issue resolution.
Online Fax Service
Malaysia online fax service. We provide internet cloud faxing with local fax number.
Reporting
Filter based on call details, status, and other metrics. Effectively analyze the overall performance of your call center with real-time data.
Call Recording
Adhere to mandates that require call recording, data storage, and call logs for every customer call - use them later for monitoring and training purposes.
Inbound Caller ID
See detailed information about every incoming call based on caller details and previous interactions with your business.
Call Conferencing
Prevent escalations and call transfers by adding agents to your ongoing call and assist the caller better.
IVR Systems
Route customers to the right agent or department and provide recorded responses for frequently asked questions with multi-level interactive voice response (IVR) systems.
WebPhone
With latest Web technologies, webphone able to do voice and video communication as well screen sharing.
CRM
CloudLinx CCT has an in-built CRM. Take customer interaction to the next level industry-leading telephony feature set
Local Phone Numbers
Buy local phone numbers across various countries and make it easy for callers to reach you.
Toll Free Phone Numbers
Provide flexible options for callers so they have the convenience to reach your business any time.
International Phone Numbers
Expand your business footprint from a single location to over 50 countries.
About Us
CloudLinx – Simplifying Technology Transformation
CloudLinx launched onto the Asean market in 2005 with a very clear vision: to set the global standard of excellence for delivering on the promise of technology.
Since inception, we have established a world-class reputation in the art of simplifying the process of technology and business transformation. Through our unrivalled advisory and execution services in CloudLinx SIP platform – we help our customers transform their businesses.
With commitment to be a leading Telco provider of next-gen Communication Apps in the unified Telco services, CloudLinx support & delivery team is bridging our customer with latest Telco solutions.
We’ve come to realize that no single vendor is in a position to deliver the level of change that enterprises anticipate – not because of the technology, but because of the deep level of knowledge and skills required in numerous complex domains in tele-communication “Technology Know How”.
We know the next technology revolution can only succeed with a world-class ecosystem of ICT vendors.
Our team has brought together the richest SIP ecosystem in the ICT industry today, with all of the tier-1 technology vendors our valued partners.
Our commitment to partnerships is unmatched, and we continue to build and invest in partnerships as a driving force for our business.
Package
Sign up immediately for a simple, honest, and affordable call center software
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Basic
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Call recording
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IVR
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Webphone
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Reporting
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Contact us
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Standard
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Call recording
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IVR
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Call Monitoring
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Ticketing
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Webphone
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Reporting
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Contact us
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Premium
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Call recording
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IVR
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Call Monitoring
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Ticketing
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Webphone
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Autodialer
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CRM
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Custom Reporting
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Contact us
Welcome to Customer Service
